Customer Service Problem #34
Unpleasant customers who complain and say they’d rather go somewhere else.
“Of all man’s instruments, the most wondrous, no doubt, is the book. The other instruments are extensions of his body. The microscope, the telescope, are extensions of his sight; the telephone is the extension of his voice; then we have the plow and the sword, extensions of the arm. But the book is something else altogether: the book is an extension of memory and imagination.”
— Jorge Luis Borges (via observando)